Malbern Trade Windows is registered in England and Wales Reg No. 290 0625 20
We can be contacted or visited at:

Malbern Trade Windows Ltd
Malbern Industrial Estate
Holland Street
Denton
Manchester
M34 3WE

0161 320 2068 (Trade Office Direct)

Email: sales@malberntradewindows.co.uk

Delivery Policy

Because of the specialist nature of our product, we feel to ensure the goods get to you in good condition and on time, we deliver all our goods in our own specialist vehicles by our fully trained staff. We do not charge for local delivery (local being 20m radius of the Greater Manchester area), and don’t necessarily charge for deliveries further afield – speak with us to discuss your requirements.

Depending on the product ordered, delivery can be anywhere between 5 and 10 working days. You will be given a delivery date at the time of order.

We operate a one man delivery service – please ensure there is someone able bodied on site to accept delivery and assist if needed. Although our drivers are very helpful, they are only obliged to deliver to the nearest suitable roadside position.
Payment

We accept payments in person by Cash or Cheque only. If paying over the phone or electronically, we also accept BACS, Credit and Debit Cards.

Payment is to be made in full at the time of order.
Refund policy

All goods are manufactured to order.

Due to the bespoke nature of our product refunds will only be given in the event of damaged or faulty goods. There is a 24hr cooling off period while we process the order in which an order can be cancelled with no charge if it is before we have actually started manufacturing.

Orders cancelled after this time will be charged for the materials and labour used if applicable.
Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

At Malbern Trade Windows Ltd "We" are dedicated to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Malbern Trade Windows Ltd, Malbern Industrial Estate, Holland Street, Denton Manchester M34 3WE
Information We May Collect From You

    We may collect and process the following data about you:
    Information that you provide by filling in forms on our site www.malberntradewindows.co.uk (our site). This includes information provided when subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
    If you contact us, we may keep a record of that correspondence.
    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
    Details of transactions you carry out through our site and of the fulfilment of services.
    Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

How to Accept Cookies

    Netscape Communicator 8.0

    Official support for Netscape Communicator ended 1 March 2008. The last English language version was 9.0.0.6, available at browser.netscape.com/releases.
    From the menu choose Tools
    Then Options and open the Site Controls panel
    On Sites List tab select Master Setting (trust level) to change
    In Web Features the default setting is Allow cookies, which you can change

    Internet Explorer 6.0
    From the menu choose Tools
    Then Internet Options
    Click the Privacy tab
    Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

    Internet Explorer 7.0 and 8.0
    From the menu choose Tools
    Then Internet Options
    On the General tab, under Browsing History click Settings
    Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

    FireFox 1.0, 2.0 and 3.0
    From the menu choose Tools
    Then Options
    Click the Privacy icon and then Show cookies
    Tick the check box for Accept cookies from sites
    To allow third party cookies tick Accept third party cookies

    Safari 5.0 (Apple Macintosh)
    From the menu choose Safari
    Then Preferences
    Click the Security icon and then Show cookies
    You can choose to accept cookies Always or Only from sites I visit

    Safari 5.0 (PC Windows)
    From the menu choose Safari
    Then Preferences
    Click the Security icon and then Show cookies
    You can choose to accept cookies Always or Only from sites I visit

How to Delete Cookies

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

    Netscape Communicator 8.0
    From the menu choose Tools
    Then Options and open the Privacy panel
    Click the Cookies category
    Click the View Cookies button. The Stored Cookies window opens with a list of all the cookies stored on your computer
    Select one or more cookies and click Remove Cookie or Remove All Cookies

    Internet Explorer 6.0
    From the menu choose Tools
    Then Internet Options
    On the General tab click Settings, then View Files
    Select a cookie and click Delete

    Internet Explorer 7.0 and 8.0
    From the menu choose Tools
    Then Internet Options
    On the General tab, under Browsing history click Settings
    Click View files
    Click the Name column heading to alphabetically sort the files
    Scroll down to files that begin with the prefix "cookie:" all cookies have this prefix, and they usually contain the name of the website that created the cookie
    Right-click to delete a cookie you want to remove
    Close the window, then click OK twice to return to the browser window

    FireFox 1.0, 2.0 and 3.0
    From the menu choose Tools
    Then Options
    Click the Privacy icon and then Show Cookies
    Select a site from the list and click Remove Cookie(s)
    To remove all sites click Remove All Cookies

    Safari 5.0 (Apple Macintosh)
    From the menu choose Safari
    Then Preferences
    Click the Security icon and then Show Cookies
    Select a cookie from the list and click Remove
    To delete all cookies click Remove All

    Safari 5.0 (PC Windows)
    From the menu choose Edit
    Then Preferences
    Click the Security icon and then Show Cookies
    Select a cookie from the list and click the Remove button
    To delete all cookies click Remove All

If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which explains in detail how cookies work and how they can be managed.